Shipping Policy
At DQ Wonders, we prioritize fast, reliable, and secure delivery using trusted logistics partners to ensure a smooth shopping experience. We currently ship exclusively within the United States.
Delivery Timeline
Total Delivery Time = Processing Time + Shipping Time
- Processing Time: 1–3 business days
- Shipping Time: 5–7 business days after dispatch
Note: Orders are not shipped on Sundays or public holidays. If your order contains multiple items with different shipping times, they will be shipped together unless otherwise arranged.
Order Cut-Off Time
All orders are processed based on. Orders placed after 6:00 PM may be processed the next business day.
Monday-Friday 8AM- 9PM(GMT-07:00)
Please note: Delivery times may be extended during peak seasons or promotional events.
Shipping Fees
- Free Standard Shipping for orders over $39.90
- Flat Rate: $4.99 for orders under $39.90
🔍 Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with a tracking number.
- Track via the carrier’s website or our tracking page
- Please allow 5–7 business days for tracking updates
- If tracking shows no movement after 10 business days, contact us
Shipping Delays
For any unexpected delays, please report the issue to our customer support. We will respond within 24 hours and work to resolve it promptly.
Undelivered Packages
- Check your mailbox, porch, and with neighbors
- Contact the carrier for delivery confirmation
- If unresolved, email us at support@dqwonders.com
Incorrect Shipping Address
Please verify your shipping address at checkout. We cannot guarantee delivery to incomplete or incorrect addresses. If you notice an error, contact us immediately.
Contact Us
If you have any questions about shipping or delivery, please reach out:
Business Address: 880 Pacheco St, San Francisco, CA 94116, US
Email: support@dqwonders.com
Phone: +1 (213) 216‑5060