FAQ

Do you offer guidance on how to use your products?

Absolutely!
We provide detailed product descriptions and usage instructions with every item. If you have additional questions, our customer support team is here to help.

Can I return or exchange a product if it doesn't meet my needs?

Yes.
If you're not completely satisfied with your purchase, contact us within 30 days of receiving your order. We'll gladly assist with a return or exchange.

Do you ship internationally?

Currently, we ship exclusively within the United States.
We are working on expanding our shipping options in the future.

Can I cancel my order?

If your order hasn't shipped yet, you may request a cancellation by contacting customer service as soon as possible.
Please note: We cannot cancel orders that have already been shipped.

Can I track my order after it’s been shipped?

Yes.
Once your order ships, you'll receive a tracking number via email or text message. Use it to follow your delivery status online at any time.

How do I start an exchange or return?

To initiate an exchange, please email us at support@dqwonders.com with the following information:

• Full name
• Order number
• The item(s) you wish to exchange and your desired replacement style(s)

When will I receive my refund?

Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be processed to your original payment method within 7 business days.